Privacy Policy

Please read this policy carefully. By accessing DS Graphics | Universal Wilde systems you acknowledge and agree to the practices described in this policy, except where your specific consent is requested. This Privacy Policy, and the Legal Notices listed in this policy, which may be updated from time to time, describes our collection, use and disclosure of personal and non-personal information collected through this website or during our business activities. 

DS Graphics | Universal Wilde is committed to preserving the privacy and security of the information we receive from our clients. This privacy policy is to inform you that we collect only as much information as needed to make the DS Graphics | Universal Wilde manufacturing and services experience secure, efficient, and successful.

What Data Does DS Graphics | Universal Wilde Collect and How is it Used?

Information We Collect Automatically: When you access DS Graphics | Universal Wilde, our servers automatically collect certain browser or device generated information, including but not limited to your:

  • IP address;
  • date, time and duration of your visit;
  • browser type;
  • operating system; and
  • page visits

We do not use this automatically collected information to try to identify you, however, we may associate it with the information you provide voluntarily, as detailed below.

  • Troubleshoot problems and fix bugs (issues).
  • Ensure website compatibility across different devices and browsers.
  • Identify trends and patterns in the usage of our Services.
  • Gain insights for adding or improving the functionality and usability of our website.
  • Monitor and prevent abuse.
  • We receive and store any information you enter on our Web site or send to us via FTP or email. You can choose not to provide us with certain information, but it may impact our ability to complete your order requests.  
  • We use this data to provide you with customer support and other services, bill you for our services, collect feedback, and send you account-related notifications,
  • We store data related to your order, and order destinations in your account that are captured during the order process. This data is processed by DS Graphics | Universal Wilde to fulfill your product order requirements & reporting.
  • We do not share any personally identifiable or account related data with a third party without your explicit consent. 
  • We may display your organization’s name and/or logo on our customer listing (unless agreed upon otherwise by both parties).
  • Your data will be visible to the content licensor in published reports or extracted data/reports.
  • DSG | UW’s Master Account (Administrator) will be able to see the DS Graphics | Universal Wilde login id, first name, last name, and phone number. 
  • To prevent any undesirable, abusive, or illegal activities, we have automated processes in place that check your data for malicious activities, spam, and fraud.
  • We may use your data if required by law, court orders, subpoenas, or to enforce our agreements.
  • While accessing DS Graphics | Universal Wilde, you may be able to access third party sites.  Since DS Graphics | Universal Wilde does not control nor are we responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third-party sites. This policy applies solely to personal information collected by our Website or in the course of our business activities

Information Provided by Clients: When connecting to DS Graphics | Universal Wilde to conduct business with us or seek to conduct business with us, you may voluntarily provide personal information to us the following ways:

  • by filling in forms (for example, a 'Contact Us' form), on our website or at a trade show or anywhere else we conduct business;
  • by downloading documentation from our website;
  • by submitting order requests through our websites;
  • by sending files to our FTP server;
  • by corresponding with us by phone, e-mail or otherwise using our contact details; or
  • by applying for a job, work placement or internship.

Information Provided by Cookies and Other Technologies: We collect information using cookies. Cookies are digital files that allow websites to recognize returning users. While most browsers allow users to refuse cookies or request permission on a case-by-case basis, our site will not function properly without them. DS Graphics | Universal Wilde uses cookies primarily to enable the smooth functioning of its services.

  • To prevent any undesirable, abusive, or illegal activities, we have automated processes in place that check your data for malicious activities, spam, and fraud.
  • We may use your data if required by law, court orders, subpoenas, or to enforce our agreements.
  • While accessing DS Graphics | Universal Wilde, you may be able to access third party sites.  Since DS Graphics | Universal Wilde does not control nor are we responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third-party sites. This policy applies solely to personal information collected by our Website or in the course of our business activities

DS Graphics| Universal Wilde Roles and Responsibilities

As a Registered User, when you enter into an agreement with DS Graphics | Universal Wilde for using the DS Graphics | Universal Wilde Services for the purposes of applicable data protection law, DS Graphics | Universal Wilde, is the controller and processor of any personal information collected from you on this website or otherwise for conducting or developing our business with you.

DS Graphics | Universal Wilde is responsible for the safety of personal data of its data subjects, which remains our top priority. We use data storage and security techniques to protect your personal information from unauthorized access; improper use or disclosure; unauthorized modification or unlawful destruction; or accidental loss. However, it is important to remember that no website can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control. In the event of a confirmed data breach, DS Graphics | Universal Wilde will promptly notify its clients, who will be the point persons for any communication related to the breach. The clients shall be kept informed about the status and result of the inquiry at all stages and the corrective actions being taken.

Your Rights

Subject to applicable law, you may have some or all the following rights with respect to your personal information:

Right to access: You may request details of the personal data that we possess about you. Upon request, we will provide a copy of such personal data within a reasonable timeframe.

Right to restrict processing:You may have the right to restrict further processing of your personal data in the following situations:

  • You contest the accuracy of the personal data;
  • The processing of the data is unlawful;
  • The personal data has reached the defined retention period and DS Graphics | Universal Wilde no longer needs the personal data for the purposes of the processing, but you require the personal data to establish, exercise, or defend legal claims.

Right to rectification: If you believe that any personal data we are in possession of is incorrect or incomplete, please contact us as soon as possible at the address below. We will promptly correct any personal data found to be incorrect.

Right to erasure (Right to be forgotten): To the extent legally permissible, you may be entitled to have certain personal data erased in the following circumstances:

  • The personal data is no longer necessary in relation to the purposes for which it was collected or processed;
  • You object to the collection or use of your personal data and there are no overriding legitimate grounds for the processing of it;
  • The personal data has been unlawfully processed;
  • The personal data has reached the defined retention period to be erased or for compliance with a legal obligation to which DS Graphics | Universal Wilde is subject.

Right to object to processing:You may choose to object to the collection or use of your personal data:

  • whenever data is processed for the legitimate interest of DS Graphics | Universal Wilde;
  • whenever data is processed for a task carried out in the public interest or in the exercise of official authority vested in DS Graphics | Universal Wilde.

Please note that your objection may be overridden by the legitimate interests of DS Graphics | Universal Wilde to process and collect your personal data.

Right to withdraw consent: The data subject shall have the right to withdraw their consent at any time. 

Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format. DS Graphics | Universal Wilde will assist in the transmission of such data to another entity, upon request, to the extent such transmission is technically feasible.If you have any questions or concerns, or have any requests to exercise any of the above rights, please contact us.

Retention of Your Information 

We apply a general rule of keeping personal information only for as long as required to fulfil the purposes for which it was collected. However, in some circumstances we may retain personal information for longer periods of time, for instance when we are required to do so in accordance with legal, tax and accounting requirements. In specific circumstances we may also retain your personal information for longer periods of time so that we have an accurate record of your interactions with us in the event of any complaints or challenges. Clients who wish to delete their account permanently can contact us.

Opting Out

DS Graphics | Universal Wilde allows individuals to opt out of receiving sales and marketing communication from us at any time. However, clients are required to receive communication limited to system feature notifications and periodic system update notifications.

Contact Information

If you have any questions in relation to this policy or you wish to exercise any of your rights, you can contact us by emailing privacy@dsgraphics.com, submitting your request online at dsgraphics.com/contact, calling us at (978) 970-1359, or via postal mail at 120 Stedman St, Lowell, MA 01851, and your request will be forwarded to the appropriate contact.

Depending on the scope of the request to change or remove your personal data, DS Graphics | Universal Wilde reserves the right to charge a reasonable fee to cover any out-of-pocket costs incurred in connection with such access, modification and deletion of personal data. DS Graphics | Universal Wilde may deny access to personal data in limited circumstances, as defined by applicable laws and regulations.