ISO 9000

ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. Some of the requirements in ISO 9001 (which is one of the standards in the ISO 9000 family) would include:

• A set of procedures that cover all key processes in the business
• Monitoring processes to ensure they are effective
• Keeping adequate records
• Checking output for defects, with appropriate corrective action where necessary
• Regularly reviewing individual processes and the quality system itself for effectiveness
• Facilitating continual improvement

DS Graphics is proud to be an ISO 9001:2008 registered company.

The ISO 9001:2008 standard emphasizes a world-class standard of quality.

The new ISO 9001:2008 standards are based on eight quality management principles:

Customer Focus Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Leadership Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.

Involvement of People People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.

Process Approach A desired result is achieved more efficiently when activities and related resources are managed as a process.

System Approach to Management Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.

Continual Improvement Continual improvement of the organization’s overall performance should be a permanent objective of the organization.

Factual Approach to Decision Making Effective decisions are based on the analysis of data and information.

Mutually Beneficial Supplier Relationships An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.